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If you’re plugged into what’s going on in the world, you’ve very likely heard about artificial intelligence. Whether you’re heavily invested in this revolutionary technology or even just have a dramatised version of it from movies, it’s become apparent that it’s here to stay and that it will inevitably affect you.

Now, before the entertainment industry or scaremongers instill a sense of fear in you regarding artificial intelligence (AI), it’s important to remember that it’s already a part of your life. For many smartphone owners, the latest technology features some sort of AI. So, it’s not all doom and gloom, in fact, there’s ample progress to be made with the advancement made in this industry.

If you’ve got a business and you’re wondering how AI will affect it, there are many positives to mention. With its ability to analyse and interpret data in a way that humans wouldn’t be able to, you’ll become privy to new insights that will be able to help you implement changes to benefit the business in the long run.

Besides data, there’s a more practical way that AI can help you run the business smoothly and that’s through an AI-optimised customer experience. Something like an automated live chat could free up some time for customer service agents who are dealing with much more complex issues with customers. Customers that are helped quickly and efficiently are always happy customers. Furthermore, this software can not only assist customers but also collect and analyse the responses to enable you to streamline processes, responses and so much more.

As with most technological advancements, there is still a lot of room for development for AI and even though it sounds like it may be a threat to human jobs, at the moment its purpose is to improve processes and enhance experiences for both businesses and customers. Any corporation, especially those in the tech industry, is encouraged to keep abreast with the news of AI and also to embrace its inevitable inclusion in business practices.